At phmaya, your privacy matters. This Privacy Policy explains what personal data we collect, how we use it, and the rights you have as a player on our Philippines online gaming platform. Please read this page carefully before registering or using any of our services.
This Privacy Policy applies to all players and visitors who access the phmaya website and mobile platform in the Philippines. We are committed to handling your personal information responsibly and in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). By creating an account or continuing to use our services, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to request account closure. We may update this policy from time to time, and the most current version will always be available on this page with the date of the latest revision clearly shown.
When you register and use phmaya, we collect certain personal information that is necessary to operate the platform and comply with our legal obligations. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method details and transaction history, which are required to process deposits and withdrawals securely. During the account verification process, we may request a copy of a government-issued ID and a selfie for identity confirmation purposes. In addition, we automatically collect technical data such as your IP address, device type, browser version, and session activity logs whenever you access the platform. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall user experience for Filipino players.
The personal data we collect is used primarily to create and manage your phmaya account, process transactions, and deliver the gaming services you have requested. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies. Your identity and financial information is used to comply with anti-money laundering (AML) regulations and responsible gaming obligations applicable in the Philippines. We may also use aggregated, anonymised data to analyse platform performance, improve our game offerings, and better understand how Filipino players interact with our services. If you have opted in to receive promotional communications, we may use your email or mobile number to send you relevant offers — you can opt out of these at any time by contacting [email protected]. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.
phmaya does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud hosting providers — all of whom are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we are legally required to disclose personal information to Philippine government authorities, regulatory bodies, or law enforcement agencies, and we will comply with such lawful requests. If phmaya undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. We will never share your data with third parties in a way that is inconsistent with this Privacy Policy without first obtaining your explicit consent.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, in line with AML and financial record-keeping requirements. If you request the deletion of your account, we will remove or anonymise your personal data to the extent permitted by law, while retaining only the records we are legally obligated to keep. Data that is no longer required for any lawful purpose is securely deleted or destroyed in accordance with our internal data management procedures. You may contact us at [email protected] to enquire about the specific retention period applicable to your account data.
Under the Philippine Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used, and to access a copy of the personal information we hold about you. You may request the correction of any inaccurate or incomplete data in your account at any time by logging in or contacting our support team. You have the right to object to the processing of your personal data in certain circumstances, and to request the erasure of data that is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please reach out to us directly at [email protected] and we will respond within the timeframe required by applicable law.
phmaya uses cookies and similar tracking technologies to ensure the platform functions correctly and to enhance your browsing experience. Essential cookies are required for core platform functionality such as maintaining your login session and remembering your preferences, and these cannot be disabled. We also use analytics cookies to understand how players navigate the platform, which helps us identify areas for improvement and optimise performance for users in the Philippines. You can manage your cookie preferences through your browser settings at any time; however, disabling certain cookies may affect the functionality of some platform features. We do not use cookies to serve third-party advertising or to track your activity across unrelated websites. For more information about the specific cookies we use and their purposes, please contact us at [email protected].
We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the phmaya platform is encrypted using industry-standard SSL/TLS protocols, ensuring that your information is protected in transit. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff are trained on data protection obligations. We conduct regular security assessments and vulnerability testing to identify and address potential risks to the platform and the data we hold. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with our legal obligations and without undue delay.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way phmaya handles your personal data, please contact our Data Protection team directly at [email protected]. We aim to acknowledge all privacy-related enquiries within two business days and to provide a full response within the timeframe required by Philippine law. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines, which is the independent authority responsible for enforcing the Data Privacy Act of 2012. We take all privacy complaints seriously and will work with you in good faith to resolve any concerns as quickly as possible. You can also visit our FAQ page for answers to common questions about your account and our data practices.
Our support team is ready to help with any data privacy questions. You can also check our FAQ for quick answers, or head to the Responsible Gaming page to learn about the tools available to you as a phmaya player in the Philippines.