At phmaya, we believe that gaming should always be a source of entertainment — never a source of stress or harm. We are committed to providing every Filipino player with the tools, information, and support needed to keep their gaming experience safe, balanced, and enjoyable. This page outlines our responsible gaming principles and the practical steps you can take to stay in control.
phmaya gives every Filipino player practical tools to manage their gaming activity responsibly and confidently.
You can set daily, weekly, or monthly deposit limits directly from your account settings at any time. Once a limit is in place, it takes effect immediately and cannot be increased until the cooling-off period has passed. This helps you stay within a budget that works for your lifestyle and financial situation. If you ever feel your current limit is too high, you can lower it instantly with no waiting period. Managing your deposits is one of the most effective ways to keep gaming enjoyable and stress-free.
Losing track of time is easy when you are enjoying your favourite games, which is why phmaya offers session time reminders to keep you aware of how long you have been playing. You can set a reminder interval that suits you, and a notification will appear on screen when your chosen time has elapsed. Taking regular breaks is an important part of healthy gaming habits, and our reminders make it simple to do so. You are always in full control of how long each session lasts. A short break can make a big difference to your overall experience and wellbeing.
If you feel you need a short break from gaming, you can activate a cooling-off period of 24 hours, 7 days, or 30 days from your account settings. During this period, you will not be able to log in or place any bets, giving you the space and time to reassess your gaming habits. This feature is designed for players who want a temporary pause without committing to a full self-exclusion. The cooling-off period activates immediately upon request and cannot be reversed once set. It is a straightforward and effective way to take a step back whenever you feel it is needed.
For players who feel they need a longer break, phmaya offers a self-exclusion option that can be set for a minimum of six months or on a permanent basis. Once self-exclusion is activated, your account will be suspended and you will not be able to register a new account during the exclusion period. We take self-exclusion requests seriously and process them promptly to ensure your protection. If you wish to activate self-exclusion, please contact our support team at [email protected] and we will assist you right away. Your wellbeing is always our priority, and we will never pressure you to return before you are ready.
Your full gaming and transaction history is available in your account dashboard at any time, giving you a clear and transparent view of your activity on the platform. Reviewing your history regularly is a healthy habit that helps you stay aware of how much time and money you are spending. You can filter your history by date range, game type, or transaction category to get a detailed picture of your gaming patterns. If you notice any trends that concern you, our responsible gaming tools are just a few clicks away. Transparency and self-awareness are key pillars of responsible gaming at phmaya.
Our dedicated support team is available to help any Filipino player who has concerns about their gaming behaviour or needs guidance on using our responsible gaming tools. You can reach us at any time by emailing [email protected], and we will respond promptly with the information and assistance you need. We treat all responsible gaming enquiries with the utmost confidentiality and without judgement. In addition to our in-house support, we encourage players who need professional help to reach out to organisations such as the National Council on Problem Gambling. You are never alone, and help is always available when you need it.
Knowing the warning signs is the first step towards getting the right support. Here are some common indicators to be aware of.
Continuing to play in an attempt to win back money you have already lost is one of the most common signs of problem gambling. This behaviour can quickly lead to larger losses and increased financial stress. If you find yourself doing this regularly, it is important to take a break and seek support.
If gaming is affecting your ability to pay for essential expenses such as rent, food, or bills, this is a serious warning sign. Gambling should only ever be done with money set aside specifically for entertainment. Using our deposit limit tools can help you stay within a safe and affordable budget.
When gaming begins to interfere with work, family, or social obligations, it may be time to reassess your habits. Healthy gaming fits comfortably around your daily life and does not take priority over important responsibilities. If you feel gaming is taking over, our cooling-off and self-exclusion tools are available to help.
Experiencing strong urges to play, or feeling restless and irritable when you are unable to access the platform, can be signs that gaming has become more than just entertainment. These feelings are worth taking seriously, and speaking to a professional counsellor or contacting our support team can be a helpful first step towards regaining balance.
If you have any concerns about your gaming habits or want to learn more about the tools available to you, our team is here to help. You can also visit our FAQ page for quick answers, or head to your account settings to activate any of the responsible gaming features described on this page.