These Terms and Conditions govern your use of the phmaya platform and all services available through it. By registering an account or accessing any part of the platform, you confirm that you have read, understood, and agreed to be bound by these terms. Please read this document carefully before you start playing.
These Terms and Conditions apply to all users of phmaya, including registered players and visitors browsing the platform. If you do not agree with any part of these terms, you must not use the platform. For questions about these terms, contact us at [email protected] or visit the FAQ page.
To register and use phmaya, you must be at least 21 years of age and a resident of the Philippines or otherwise permitted by applicable law to access online gaming services. By creating an account, you confirm that all information you provide is accurate, complete, and up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. phmaya reserves the right to verify your identity at any time and to suspend or close accounts where verification cannot be completed. Each player is permitted to hold only one account; duplicate accounts may be closed without prior notice. If you believe your account has been accessed without your authorisation, you must notify us immediately at [email protected].
phmaya grants you a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial gaming purposes only. You agree not to use the platform for any unlawful purpose, including but not limited to fraud, money laundering, or any activity that violates Philippine law. You must not attempt to reverse-engineer, copy, modify, or distribute any part of the platform or its content. Automated access, bots, scripts, or any tools designed to manipulate game outcomes or exploit platform features are strictly prohibited and will result in immediate account termination. phmaya reserves the right to modify, suspend, or discontinue any feature or service at any time without prior notice. Continueduse of the platform after any such changes constitutes your acceptance of the updated terms.
All transactions on phmaya are conducted in Philippine Pesos (PHP). You may only deposit funds using payment methods that are registered in your own name; third-party deposits are not permitted. phmaya reserves the right to request supporting documentation before processing any withdrawal, including proof of identity and proof of payment method ownership. Withdrawal requests are processed within the timeframes stated on the platform at the time of your request, and processing times may vary depending on your chosen payment method. Any funds deposited into your account must be used for gaming purposes and may not be transferred to other players or used as a substitute for a banking service. phmaya is not responsible for any fees charged by your bank or payment provider in connection with deposits or withdrawals. If a transaction is found to be fraudulent or made in error, phmaya reserves the right to reverse the transaction and adjust your account balance accordingly.
All games available through the phmaya Game Lobby and Live Casino operate using certified random number generation or live dealer systems, ensuring that outcomes are fair and unpredictable. Players are expected to engage with all games in good faith and in accordance with the specific rules applicable to each game. Any attempt to exploit software errors, glitches, or vulnerabilities to gain an unfair advantage is strictly prohibited and will result in the forfeiture of any winnings obtained through such means. phmaya reserves the right to void bets or game rounds where a technical error has materially affected the outcome. Sports betting markets are subject to their own specific rules, which are displayed at the time of placing a bet, and these rules form part of your agreement with phmaya. In the event of a dispute regarding a game outcome, the decision of phmaya's management team is final, subject to any applicable regulatory review process.
phmaya is committed to promoting responsible gaming and providing tools that help players stay in control of their activity on the platform. Players can access deposit limits, session time reminders, and self-exclusion options at any time through the Responsible Gaming section. If you feel that your gaming activity is becoming problematic, we strongly encourage you to make use of these tools or to contact our support team for assistance. phmaya reserves the right to impose limits or restrictions on any account where there are reasonable grounds to believe that a player may be experiencing difficulties related to gaming. Players who have self-excluded from the platform must not attempt to re-register or access the platform during the exclusion period. We take our duty of care to Filipino players seriously and will act in accordance with applicable responsible gaming guidelines at all times.
Your personal data is collected and processed by phmaya in accordance with our Privacy Policy, which forms part of these Terms and Conditions and should be read alongside them. By registering an account, you consent to the collection, storage, and use of your personal information as described in the Privacy Policy. phmaya implements appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. We do not sell your personal data to third parties, and we only share information with service providers where necessary to operate the platform and process transactions. You have the right to request access to, correction of, or deletion of your personal data, subject to any legal obligations that require us to retain certain records. For any data-related enquiries, please contact us at [email protected].
The following activities are strictly prohibited on phmaya and will result in immediate account suspension or permanent closure, along with forfeiture of any balance held in the account at the time of closure. You must not use the platform to engage in any form of collusion, match-fixing, or coordinated betting activity designed to manipulate outcomes. Creating multiple accounts, whether under your own name or using false identities, is prohibited and constitutes a material breach of these terms. You must not use the platform in any way that could damage, disable, or impair the platform's infrastructure or interfere with other players' use of the service. Any attempt to launder money or use the platform for any purpose connected with financial crime will be reported to the relevant Philippine authorities. phmaya cooperates fully with law enforcement agencies and regulatory bodies in the Philippines in connection with any investigation into prohibited activities on the platform.
phmaya provides the platform on an "as is" and "as available" basis and makes no warranties, express or implied, regarding the uninterrupted availability or error-free operation of the platform. To the fullest extent permitted by applicable Philippine law, phmaya shall not be liable for any indirect, incidental, special, or consequential losses arising from your use of or inability to use the platform. This includes, without limitation, loss of winnings due to technical failures, network interruptions, or force majeure events beyond phmaya's reasonable control. phmaya's total liability to you in connection with any claim arising from your use of the platform shall not exceed the amount deposited by you in the 30 days preceding the event giving rise to the claim. Nothing in these terms limits phmaya's liability for fraud, gross negligence, or any other liability that cannot be excluded under Philippine law. If you experience a technical issue that you believe has affected a game outcome or transaction, please contact [email protected] as soon as possible so that we can investigate.
phmaya reserves the right to update or amend these Terms and Conditions at any time. When material changes are made, we will update the "Last updated" date shown at the top of this page and, where appropriate, notify registered players by email or through a notice on the platform. It is your responsibility to review these terms periodically to ensure you are aware of any changes. Your continued use of the platform following the publication of updated terms constitutes your acceptance of those changes. If you do not agree with any updated terms, you must stop using the platform and may request the closure of your account by contacting [email protected]. We recommend bookmarking this page so you can check for updates easily.
These Terms and Conditions are governed by and construed in accordance with the laws of the Philippines. Any dispute arising out of or in connection with these terms or your use of the phmaya platform shall be subject to the exclusive jurisdiction of the competent courts of the Philippines. phmaya operates in compliance with applicable Philippine gaming regulations, and players are responsible for ensuring that their use of the platform is lawful in their jurisdiction. If any provision of these terms is found to be invalid or unenforceable under Philippine law, the remaining provisions shall continue in full force and effect. These terms constitute the entire agreement between you and phmaya with respect to your use of the platform and supersede all prior agreements or understandings relating to the same subject matter.
If anything in these Terms and Conditions is unclear, our support team is happy to help. You can also check the FAQ for quick answers, or head to the Responsible Gaming page to learn about the tools available to you as a phmaya player.